“At this inspection, staff demonstrated that they continuously and consistently look for ways to improve and provide the opportunity for meaningful experiences. Therefore we have rated ‘Is the service caring’ as Outstanding.”
Care Quality Commission (Jan 18)
“I go to Ethicare twice a week and I have made lots of new friends. We do different activities each week and it helps me to become more independent.”
Service User
“My daughter attends 3 days a week. She loves it! The directors and staff are all fantastic and can't do enough for you. You all do a great job and I'm very grateful for all the support, care, guidance you show towards your clients and in particular, Chelsea. If I could give you more than 5 stars I would!!!”
A Relative Interviewed by CQC
“It is excellent what they [staff] do, it takes a lot for me to put my trust in someone else but I cannot praise them enough, every one of them, not just a few, all of them are caring and patient.”
A Relative Interviewed by CQC
“[Relatives name] is like a different person since coming to Ethicare, they are happy and content, they have friends, are more talkative and are again interested in and has opportunities to do things they did and enjoyed previously. They sign, dance, garden, go to the theatre and do courses, thank you for your outstanding support.”
A Relative Interviewed by CQC
“I feel this is an excellent service where the staff go out of their way to ensure the service users have a good quality of life. They promote their independence at home and choice within the community.”
External Health Professional
“I have recently placed a service user with them. This individual is a very complex individual and had been given notice from their previous service. Ethicare provided an excellent long transition for this individual and though not without issues, this individual has presented with several challenges to themselves and others.
[…] I am not only impressed with this service but absolutely overwhelmed with how outstandingly well they have supported this individual, and made such a massive difference to this service user's life. This service user has gone from being an individual who has not been able to cope with daily activities and not engaged well with others and services to living a full active life with a group of peers and friends, the individual is fully involved in every aspect of their life and their confidence and independence has grown unbelievably.”
External Healthcare Professional
“Excellent service, individuals are well supported and the service seems to be developed around the individual”
Professional Agency
“It's nice to know the day support are there for me. I feel very lucky to be able to come to Ethicare, it helps me to be independent and sociable.”
Service User
“[User] is the happiest she has ever been; becoming more mobile and has more confidence. Best care in County Durham. You all have made life so easy and less stressful.”
Parent/Carer comments