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Section Header Image - FAQs


Do you provide transport?

Yes, we can provide transport in particular areas to and from our Day Support. There is an attached cost to this.

How do we access your service?

You can access our service through Care Co-ordinator referral which includes Direct Payments and Personal Budgets, or it can be directly purchased by the individual.

What are your Day Support Opening Hours?

We are open Monday to Friday 9am until 4pm.

Are your staff well trained?

We work with an external Training Provider; Magpie Training and all staff across both our Supported Living Service and Day Support undertake regular mandatory training course which are refreshed at appropriate intervals. Only those staff who are qualified will administer medication. All staff who are new to the care sector will complete The Care Certificate.

How do you ensure that a person-centred service is achieved?

As a company we are proud of the person-centred service that we deliver; service users are consulted on a very regular basis and their thoughts and opinions continually help our service to develop.

We also have staff who are trained Person-Centred Planning Facilitators and Person-Centred Plans can be developed with service users throughout our service.

What age range do you provide services for?

We provide Day Support and Supported Living Services for adults who have learning disabilities, from the age of 18.

How do you keep up to date with changing legislation?

We are subscribed to Quality Compliance Systems (QCS) who provide us with relevant policies and procedures which are linked to legislation. These are reviewed and updated on a very regular basis. Where there have been any changes in policies these are discussed with all staff via team meetings and individual supervision sessions.

Can a service user access other day support whilst living in your Supported Living Service?

Yes, service users can access any Day Support that meets their needs and that they are assessed as requiring.

Are there opportunities across your services to access the local community?

Across all of our services, service users access many activities within the local community, linked to their own specific interests and these could include cinema, pub, eating out, bowling, going to the gym, swimming etc.

Within our Day Support we also work closely with local Parish Councils and in supporting Durham in Bloom and Pittington in Bloom. We also have a community and therapeutic sensory garden and an allotment whereby produce from these will be used for our Luncheon Clubs (for the elderly) and also be given to local foodbanks. We also have our Hen House Café that is run by service users and staff at Pittington Village Hall.

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Registered Address: Ethicare (Durham) Ltd, Sherburn Hill Community Hub, Front Street, Sherburn Hill, Durham, DH6 1PA
Registered in England number: 09165618.

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